Customer Support

If you find missing or damaged parts in your newly purchased games that are published by Strawberry Studio,  we will replace those parts without charge.

Please note that:

  • We do not replace complete games that have missing or damaged parts and generally we do not replace game boxes or the cardboard inserts that come with them.
  • Your request will be processed the next Monday after placing it
  • When your request has been processed, you will receive an acknowledgement email. All parts are shipped out of Poland with the local post. We will ship most parts without a tracking number.
  • To reach its destination, a package/envelope takes:
    • 1-3 weeks to Europe
    • 2-12 weeks to North America
    • 3-15 weeks to South America, Africa and Asia
    • 4-17 weeks to Australia and Oceania

Please use the form below and include a description of the part you want, what game it comes from, and your address (including your country). Please be as specific as possible – providing an exact description of elements to be replaced will allow us to process your request faster.

Customer Support Form

 

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